Privacy Policy

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Please contact us using the details below. For more information about our services, please visit the corresponding page on our web.

At, we connect Pharmacies and their consumers, by offering a platform (Pharmacy/Consumer Website and Apps) with services such as order medicines, upload prescriptions, talk to pharmacists, and more. Our platform provides care coordination tools to enhance pharmacy management for Pharmacies, Health & Supplement Stores, Ayurveda & Traditional Medicine Store, and Eye Glasses & Lens Store.

When it comes to your health, the security of your data is of great importance. Your data protection is a crucial part of our values. Here, you can learn about the personal data we collect, why we use it, and your data protection rights, so you can feel safe and informed.

Introduction and Ownership

Introduction: This Privacy Policy applies to the use of all web and mobile-based applications/portals (collectively referred to as “Platforms”) and the products and services provided through these Platforms (“Services”) controlled by, owned by Zibew E-commerce PTE LTD, with its registered office at Bayshore Road, #31-02 Bayshore Park, Singapore - 469983.

Ownership: The Platforms are owned, managed, and operated by

Scope of Privacy Policy

This Privacy Policy governs the collection, use, and disclosure of personal data through the use of the Platforms and Services by the following parties:

  1. Pharmacists/ Pharmacy Owners/ Store Managers/ Store owners: Pharmacists with valid credentials and registration with any medical organization or a store manager/store owner who is in charge of the store.
  2. Pharmacy Users: Individuals using the Platforms for their healthcare needs.
  3. Employees: Individuals employed by the pharmacies.

Collectively, Pharmacy Users, Employees, and Pharmacists/StoreManagers/Pharmacy owners/Store Owners are referred to as “Users” or “You/Your”. is dedicated to safeguarding the information and data shared by Users during their engagement, employment, and use of the Platforms and Services.

Data Protection and Usage

Commitment to Data Protection: is committed to protecting the personal information shared by Users. This Privacy Policy identifies the personally identifiable or personal information that may be collected, how it is used, and the choices Users have concerning its usage.

Agreement to Privacy Policy: Upon using the Platforms or Services, Users agree to be bound by the terms of this Privacy Policy. If any User does not agree to any or all of these terms, they should refrain from using the Platforms or Services.

Your contact person

If you have any questions about this data protection declaration or how data protection is handled at, our data protection team will be happy to help you. Please contact the team if you would like information about your data or if you would like your data to be deleted. You can reach our data protection team at and your request will be forwarded immediately and processed by our data protection team.

Zibew Ecommerce PTE LTD

Bayshore Road, #31-02 Bayshore Park,

Singapore - 469983

What is personal data?

According to Art. 4 lit. 1 of the General Data Protection Regulation (GDPR), personal data is “any information relating to an identified or identifiable natural person.

These are, for example, names or address data, telephone number, mobile number, bank details or insurance number.

A subgroup of personal data are the special categories of personal data according to Art. 9 of the GDPR. These include e.g. Information about health, sex life and sexual orientation. Health data that can be generated by an online pharmacy such as also belongs to the special category of personal data.

What data does digital pharmacy process?

At, we offer a range of health-related IT services (Pharmacy or Consumer Website, Pharmacy or Consumer App, Pharmacist portal/app, and Admin portal) that you can access by contacting us online, by phone, or by mail. Whenever you use our services or get in touch with us, we collect different types of data:

From all Users:
  • (i) Demographic information like name, gender, age, etc;
  • (ii) Contact information such as email id, mobile number etc;
  • (iii) Data regarding your usage of the Platform and Services and history of the orders or visits made through the use of Platform and Services; and
  • (iv) Other details as the Users may provide to
From Pharmacists/Store Managers:
  • (i) Information about Pharmacists/Store Managers qualifications for use of our Platform;
  • (ii) Information about Pharmacy timings
  • (iii) Pharmacy Name, location, contact details.
  • (iv) Non-personal information such as the device type, model details, browser, platform, IP address of your computer, Date and time of access, Name and URL of the retrieved file, Amount of bytes transferred, Page View Status, Session ID etc. which are automatically collected during the engagement and are not explicitly provided by you.

What is the personal data used for?

We process personal data in various areas to deliver efficient, personalized, and secure pharmacy services, benefiting both Pharmacy customers and Pharmacy owners. At, we want to be transparent about how we use your personal data and who else may have access to it.

User Registration

When Users (Pharmacists/Store Managers, Employees) sign up or register for our pharmacy platform and Pharmacy Users(Pharmacy Customers) sign up on your Pharmacy website/app. All Users provide personal information such as name, email address, contact number, and date of birth. This data is used to create user accounts and to facilitate effective communication between Pharmacists and Pharmacy customers. Legal basis: GDPR Article 6(1)(a) - Lawfulness of processing (consent)

Communication and Notifications

Personal data, such as email addresses and phone numbers, may be used to send order confirmation messages and other important notifications to all Users. Effective communication enhances the experience and improves customer engagement. Legal Basis: GDPR Article 6(1)(b) - Lawfulness of processing (contract performance)

User Support

Personal data collected during User interactions with the platform can assist in providing better customer support to Pharmacists and their Customers. Prompt resolution of any issues or inquiries ensures a positive experience.

Legal Basis: GDPR Article 6(1)(f) - Lawfulness of processing (legitimate interests)

Analytics and Improvements

Aggregated and anonymized personal data can be used for internal analysis and data-driven improvements to enhance the overall User experience for both Pharmacy owners and Pharmacy users. Insights gained from analytics help optimize the platform's performance and usability.

Legal basis: GDPR Article 6(1)(f) - Lawfulness of processing (legitimate interests)

Compliance and Legal Obligations

Personal data may be used to fulfill legal requirements, such as compliance with healthcare regulations, privacy laws, and reporting obligations. We ensure that our platform adheres to relevant data protection laws, such as HIPAA (Health Insurance Portability and Accountability Act) in the United States or GDPR (General Data Protection Regulation) in the European Union, to safeguard patients' sensitive information and maintain trust with users.

Legal Basis: GDPR Article 6(1)(c) - Lawfulness of processing (legal obligation)

Marketing and Communications

With User consent, we may use personal data to provide relevant information, such as newsletters, product updates, or new service offerings, to Pharmacy owners and Pharmacy Users. Consent-based marketing efforts ensure that users receive content of interest and relevance to them.

Legal Basis: GDPR Article 6(1)(a) - Lawfulness of processing (consent)

Who will my data be passed on to?

The data collected on our platform is primarily kept confidential and is not extensively shared outside our platform. However, in specific cases where legal requirements need to be met, we may share certain data. We prioritize transparency and want our users to be informed about who may receive their personal data. Here's a closer look at the recipients: Employees and Affiliates

Your data may be shared with's employees and affiliates to ensure the seamless provision of services on the platform. It's noteworthy that our employees and affiliates are bound by strict confidentiality obligations.

Internal Analysis

Aggregated and anonymized data may be used for internal analysis and improvements, ensuring a better user experience for both Pharmacy owners and their customers.

Compliance and Legal Obligations

Personal data may be shared to fulfill legal requirements, such as compliance with healthcare regulations, privacy laws, and reporting obligations. Your data may be shared with government institutions or authorities under specific circumstances outlined in our privacy policy. These instances include

  • (i) When mandated by laws, rules, regulations, or orders from relevant judicial or quasi-judicial bodies.
  • (ii) For the detection, investigation, and prosecution of cyber incidents.
  • (iii) To report any offenses committed by users.
  • (iv) To safeguard and uphold the rights or property of
  • (v) To combat fraudulent activities.
  • (vi) To enforce's Terms and Conditions, which also include this Privacy Policy.
  • (vii) For verification of information provided by users.
  • (viii) When deemed necessary by, at its sole discretion, to protect its rights or rights of others.

We take data privacy seriously and handle personal data responsibly in accordance with relevant data protection laws.

Organizational structure is owned by Zibew Ecommerce PTE LTD. Within the organizational structure, acts on behalf of Zibew Ecommerce PTE LTD Order processing and company agreements exist for the cooperation between these two companies and also with the supporting service companies of the group. These form the legal framework in which personal data can be processed within the group of companies.

How is my data protected?

We want you to feel and be safe at We therefore have various measures to meet both the legal and our own very high standards of data protection and data security.

In the following we would like to present the most important measures.

Technical and organizational measures

We prioritize your online safety. Our company employs comprehensive technical and organizational security measures (TOMs) to safeguard the data we manage from any accidental or intentional manipulation, loss, destruction, or unauthorized access. Our team members undergo regular training to stay vigilant about the latest IT security practices and ensure your data remains protected.


We use cookies on our website to enhance your browsing experience. Cookies are small text files stored on your device by your browser. They enable smooth navigation, improve website effectiveness, and ensure security. Some cookies are temporary (session cookies), while others remain longer (persistent cookies) to remember your settings and preferences. These cookies also help us analyze website usage to provide better services. You have control over cookies through your browser settings. If you have any questions about cookies, feel free to contact us.

(Legal basis: GDPR Article 6(1)(f) - Legitimate interests)

If you do not agree to the use of cookies, you can contact our contact person.

What data protection rights do I have?

You have the following statutory data protection rights:

Right to information (Article 15 GDPR)

You have the right to know what data is collected, how it is used, how long it is stored and whether it is shared with third parties.

Right to erasure (Article 17 GDPR)

You can request that we delete your data in certain circumstances, e.g. if the data is no longer required, the data has been processed unlawfully or the data no longer correspond to the lawful reason for which they were collected. This also applies if you revoke your consent.

Right to rectification (Article 16 GDPR)

If you find that the information we hold about you is incorrect or incomplete, you can request an update of the data. As with the right to access, we will process the request within one month.

Right to restriction of processing (Article 18 GDPR)

You can request that we restrict the use of your personal information. This is possible if you contest the accuracy of your personal data or if is currently unable to delete the data in order to establish, exercise or defend a legal claim.

Right to data portability (Article 22 GDPR)

You have the right to receive and reuse your personal data for your own purposes or to request transmission to another service provider. This right only applies to personal data that you, as the data controller, have provided to us under a contract or consent.

Right of appeal to a data protection supervisory authority (Article 77 GDPR)

You have the right to complain to a data protection supervisory authority about alleged data protection violations. The competent authority of the can be found in the "your contact person" section.

Right to revoke consent (Article 7 paragraph 3 GDPR)

You have the right to object to certain data processing measures (Article 21 GDPR): You can object to the processing of your personal data that is collected on the basis of legitimate interests or the performance of a task in the interest of exercising public authority.

If you want to assert your rights, you can get in touch with our contact person.