Our customer care is open from Mon-Fri, 10:00 am to 6:00 pm
Please contact us using the details below. For more information about our services, please visit the corresponding page on our web.
When it comes to your health, the security of your data is of great importance. Digital Pharmacy wants you to feel comfortable in our online shop and not have to worry about the security of your data. That is why data protection is an important part of our corporate philosophy. Here you will find all the information about which personal data we collect and process for which purpose. You will also find out what data protection rights you have and how you can assert them
If you have any questions about this data protection declaration or how data protection is handled at DIGITALPHARMACY.IO, our data protection team will be happy to help you. Please contact the team if you would like information about your data or if you would like your data to be deleted. You can reach our data protection team at email@example.com your request will be forwarded immediately and processed by our data protection team.
Zibew Ecommerce PTE LTD Bayshore Road, #31-02 Bayshore Park, Singapore - 469983 firstname.lastname@example.org
According to Art. 4 lit. 1 of the General Data Protection Regulation (GDPR), personal data is “any information relating to an identified or identifiable natural person.
These are, for example, names or address data, telephone number, mobile number, bank details or insurance number.
A subgroup of personal data are the special categories of personal data according to Art. 9 of the GDPR. These include e.g. B. Information about health, sex life and sexual orientation. Health data that can be generated by an online pharmacy such as DIGITALPHARMACY.IO also belongs to the special category of personal data.
DIGITALPHARAMCY.IO offers you a wide variety of health-related services. You can contact us online, by phone or by post and, of course, use our services. Different data is always collected. You provide us with most of the data that we process when you use our services or contact us. As soon as you register with DIGITALPHARMACY.IO, you give us your name and your e-mail address or your postal address. Technical device and access data that occurs when you interact with our services are automatically recorded. We collect further data through our own data analyses, for example in order to optimize our offers for you personally (e.g. to optimize our offers for you).
Even if you do not log in or register on our website, but simply look around and find out more on DIGITALPHARMACY.IO data will be collected and stored and processed by us. Specifically, this concerns the following data:
From a technical point of view, the collection and processing of this data is necessary so that you can use our website. With this data, we can also continuously improve our system security and stability. We also need this data for the technical administration of our network infrastructure. We evaluate this data for internal statistical purposes and to improve our offer and then delete it again.
You can easily contact us via our contact form. In this case, we store and process the following data from you:
as well as other personal data that you provide to us when contacting us.
This data is collected and processed exclusively for contacting you and for processing your request and then deleted again, provided there is no legal obligation to retain it. The data will not be passed on to third parties unless you expressly consent to the data being passed on.
In order to fulfill our duty of care as an online pharmacy, we sometimes need to contact you depending on the products contained in your order. This happens, for example, if side or interaction information is available for one of the products you have ordered. We also ensure the effectiveness and safety of your pharmaceutical therapy. Personal data such as name, (email) address or telephone number are processed so that we can contact you in such cases. The contact is independent of your choice to receive newsletter or product recommendation emails, as we are legally obliged to provide you with the relevant information.
You can order our offers via the online shops. In doing so, we process your personal data that is required to process your order and for customer service, as well as the data that you also provide to us voluntarily. If you order via the online shop, we have to ask for your name, your e-mail address and the shipping address, for example. For payment, we offer you various options from which you can choose. If you decide to pay by direct debit, we also need your bank details.
This data is processed by us for order and payment processing:
The processing of this personal data is necessary for the ordering process. Your order may contain personal data in special categories. This is mainly health data, for example if you have to submit a prescription to us for your order. We process this data insofar as this is necessary for the execution of the contract, for medical care and the assertion of possible claims on our part.
ou create a customer account on DIGITALPHARMACY.IO, this data will be stored there permanently. Your personal data will be deleted as soon as the data is no longer needed since it has served its purpose, such as the submitted prescription. They will also be deleted if the storage of the data is inadmissible for other legal reasons. However, your personal data will not be deleted if there are statutory retention requirements and if you have not asserted a claim for deletion
Below you will find out what DIGITALPHARMACY.IO uses personal data for and how and by whom personal data is used. You get an insight into which selected service providers we work with and which data we pass on to them. To optimize our services, we use various analysis tools from various providers, about which we would also like to inform you at this point.
Under each point, you will find information on how you can object to the processing of your data or how you can prevent your personal data from being collected. In some cases, DIGITALPHARAMACY.IO has no influence on which data is processed by third-party providers. Here you have to take action yourself or contact the respective provider. We have compiled the necessary information and addresses for you in the respective chapter section.
Zibew Ecommerce PTE LTD is the operator of the online shop. Within the organizational structure, digitalpharmacy.io acts on behalf of Zibew Ecommerce PTE LTD Order processing and company agreements exist for the cooperation between these two companies and also with the supporting service companies of the group. These form the legal framework in which personal data can be processed within the group of companies.
Our platform is also open to third-party providers who sell products to consumers - the so-called marketplace model. We have concluded written agreements on joint responsibility for data processing with these third-party providers (“the marketplace partners”) in accordance with Art. 26 Para. 1 Clause 1 General Data Protection Regulation (GDPR).
If you have registered for our newsletter, we will process your e-mail address and your gender. Based on your gender, we improve the product range of the newsletter for you. We use the so-called double opt-in procedure to send the newsletter. You will only receive a newsletter from us if you have also confirmed to us after registering that you really want to receive it.
In order to be able to send you our newsletter, we use your e-mail address and, if necessary, other data that you have given us. This enables us to inform you about products from our pharmacy range as well as products offered by external sellers on the DIGITALPHARMACY.IO marketplace platform. For this we pass on your data to our e-mail service provider.
If you do not wish to receive any further newsletters from DIGITALPHARMACY.IO, you can revoke your consent at any time . You will find the unsubscribe link in every newsletter
(Legal basis: Art. 6 Para. 1 S. 1 lit. a GDPR)
Do you receive product recommendations from DIGITALPHAMRACY.IO by e-mail, although you have not subscribed to a newsletter? We offer this service to all DIGITALPHARMACY.IO customers, regardless of whether they have subscribed to a newsletter. You gave us the e-mail address via which you will receive our product recommendations when you registered in our online shop.
Based on your recent purchases from DIGITALPHARMACY.IO, we will email you information about similar products. In addition to these product recommendations, the e-mails can also contain vouchers. If you no longer wish to receive product recommendations from us, you can object to this at any time. You will find the unsubscribe link in every email you receive from us. For sending e-mails, we give your e-mail address to our e-mail service provider
Mistakes happen. Still, we don't want to make mistakes when it comes to your personal information. So in order to prevent data protection and pharmaceutical errors and to be able to detect them at an early stage, we use a small number of orders with real data for internal analysis and tests. The legal basis for this is Art. 9 GDPR, which allows us to process personal data under the responsibility of specialist personnel and while maintaining professional secrecy, provided the purpose of the processing is " health care or occupational medicine, for assessing the work ability of the employee, for medical diagnostics, care or treatment in the health or social field or for the administration of systems and services in the health or social field”.
The data used will not be passed on to third parties and will only be processed by internal specialists.
(Legal basis: Art. 9 para. 2(h))
We regularly conduct surveys of our customers by e-mail or telephone in order to constantly improve our service and tailor it to the needs of our customers. The surveys can also refer to the pharmacy's marketplace and the sellers who offer products on the marketplace platform. You will receive these e-mail surveys regardless of whether you have subscribed to a newsletter. The data is pseudonymised by our service provider collected and used exclusively for market and opinion research for DIGITALPHARMACY.IO. In addition, after placing an order, you will receive a request by e-mail asking you to rate the products you have ordered.
Only DIGITALPHARMACY.IO can combine the collected data with your personal data and, if necessary, contact you with the answers. You can object to your survey at any time. To do so, click on the unsubscribe link that you will find in every e-mail from us.
(Legal basis: Art. 6 Para. 1 S. 1 lit. f GDPR, Para. 1 S. 1 lit. f GDPR)
For certain processes we have to transmit your personal data to third parties. This transfer of your data is necessary for order processing, contract processing and billing or if it is necessary for the assertion via one of our partner debt collection companies or you have given your prior consent.
We sometimes use external service providers to process your personal data (processors). These are carefully selected by us and commissioned in writing. The service providers are contractually bound by our instructions and are regularly checked.
(Legal basis: Art. 6 Para. 1 S. 1 lit. a, b or f, Art. 9 Para. 2 lit. a, h or f GDPR)
So that you also receive the products you have ordered, we pass on the necessary data to the selected service provider for order and order processing. In this case, we will transmit your e-mail address and, in some cases, your telephone number to the logistics service provider. So he can inform you that your package will be sent. When you announce the parcel, you can influence the delivery of the parcel and change the delivery date or place of delivery.
If you place an order with a marketplace partner via our platform, we pass on personal data such as name, address, date of birth, etc., including the associated health data, to the marketplace partner. We only do this with your express consent, which you can withdraw at any time. The marketplace partners are independently responsible for the further processing of your personal data. We also refer to the data protection declaration of the respective marketplace partner.
In certain legal incidents, we are obliged to pass on our customers' data to law enforcement authorities or other third parties. This can be the case, for example, with official and court decisions or for legal and criminal prosecution.
We want you to feel and be safe at DIGITALPHARMACY.IO. We therefore have various measures to meet both the legal and our own very high standards of data protection and data security. In the following we would like to present the most important measures.
We stand for high security when shopping online. DIGITALPHARMACY.IO uses technical and organizational security measures (TOMs) company-wide to protect the data that we manage from you against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. For example, we regularly train all employees to make them aware of current IT security issues.
In addition to the data processing operations, so-called cookies are used on your computer when you use this website. Cookies are small text files that are stored on your end device and that your browser saves on the hard drive. Cookies do not damage your computer and do not contain viruses. Rather, they serve to enable functions and user-oriented and smooth navigation, to make our offer easier to use, more effective and safer. We and our partners (in the case of third-party cookies) can read the cookies during your visit to our website. Information relating to the specific end device used is stored in a cookie. However, this does not mean that we are immediately informed of your identity.
Some of the cookies we use are deleted after you close your browser (these are the so-called technical or session cookies). These cookies store a session ID that can be used to recognize your computer when you return to our website and enable certain functions of the website.
Other cookies are only deleted after a specified time. They enable us or our partner companies to recognize your browser and possibly the entries and settings you have made the next time you visit (so-called persistent cookies). In some cases, these cookies also enable us to statistically record the use of our website and to optimize our offers for you.
You can set your browser so that you are informed about the creation of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when the browser is closed. If you decide to delete or disable cookies, the functionality of our website may be restricted.
(Legal basis: Art. 6 Para. 1 S. 1 lit. f GDPR)
You have the following statutory data protection rights:
You have the right to know what data is collected, how it is used, how long it is stored and whether it is shared with third parties.
You can request that we delete your data in certain circumstances, e.g. if the data is no longer required, the data has been processed unlawfully or the data no longer correspond to the lawful reason for which they were collected. This also applies if you revoke your consent.
If you find that the information we hold about you is incorrect or incomplete, you can request an update of the data. As with the right to access, we will process the request within one month.
You can request that we restrict the use of your personal information. This is possible if you contest the accuracy of your personal data or if DIGITALPHARMACY.IO is currently unable to delete the data in order to establish, exercise or defend a legal claim.
You have the right to receive and reuse your personal data for your own purposes or to request transmission to another service provider. This right only applies to personal data that you, as the data controller, have provided to us under a contract or consent.
You have the right to complain to a data protection supervisory authority about alleged data protection violations. The competent authority of the DIGITALPHARMACY.IO can be found in the "your contact person" section.
You have the right to object to certain data processing measures (Article 21 GDPR): You can object to the processing of your personal data that is collected on the basis of legitimate interests or the performance of a task in the interest of exercising public authority.
If you want to assert your rights, you can get in touch with our contact person.